Terms of Service

Last updated 12 August 2026

1. Agreement

By creating an account or using Museum Companion ("the App"), you agree to these Terms. If you do not agree, do not use the App. The App is operated by Museum Companion ("we", "us").

2. Who may use the App

You must be at least 13 years old, or the minimum age of digital consent where you live, whichever is higher. If you are under 18, you need a parent or guardian's permission.

3. Your account

You are responsible for keeping your password confidential and for everything that happens under your account. Tell us at support@hybriddev.io if you believe your account has been compromised.

4. What the App does, and what it does not

The App uses artificial intelligence to identify artworks from photos you take and to generate descriptions of them.

AI-generated descriptions can be wrong. Identifications may be incorrect, attributions may be mistaken, and historical detail may be inaccurate or incomplete. The App is a companion for personal enjoyment and learning. It is not a scholarly source, an appraisal, an authentication, or advice of any kind. Do not rely on it for academic, commercial, insurance, or provenance purposes.

5. Acceptable use

You agree not to:

• photograph people in a way that invades their privacy, or use the App to identify individuals;
• ignore a museum's rules on photography, flash, or device use;
• upload content that is illegal, or that you have no right to capture or share;
• attempt to reverse engineer, scrape, overload, or circumvent rate limits on the App or its servers;
• create multiple accounts, or delete and recreate an account, to claim the free scan more than once;
• resell, redistribute, or bulk-extract the App's generated content.

We may suspend accounts that break these rules.

6. Content and intellectual property

Artworks and their images remain the property of their creators, owners, and rights holders. Nothing in the App transfers any rights in them to you. The App itself, its design, and its software are ours.

You keep any rights you have in the photos you take. You grant us a limited licence to transmit and process those photos solely to generate a description for you, as described in the Privacy Policy.

7. Scans, credits and payment

What a scan is. Each scan identifies one artwork and produces a written card and a spoken guide. Your first scan is free. After that, scans are bought in packs.

One free scan per person. The free scan is granted once. Deleting your account and creating another does not grant a second one, as explained in the Privacy Policy.

Credits are not money. Scan credits are a licence to use a feature of the App. They have no cash value, cannot be exchanged for money, cannot be transferred to another account or person, and cannot be sold. They are not a deposit, stored value, or any kind of financial instrument.

Credits do not expire, but they are destroyed when your account is deleted. If you delete your account with credits remaining, those credits are gone and are not refundable. The App warns you before you delete.

Scans are sold final — we do not give refunds. Every purchase of scans, and every subscription period already paid for, is final once the purchase completes. We do not refund, exchange, or give credit for scans you bought and did not use, scans destroyed because you deleted your account, a subscription you forgot to cancel, or a change of mind about the App. The only automatic return is the one described below, when a scan produces no result. Nothing in this paragraph affects your statutory rights, the store's own refund policy, or the withdrawal right described below.

Who takes your payment. Purchases are processed by Apple or Google under their own terms, not by us. We never see or hold your card details. Prices are shown in the App before you buy, include any tax the store collects, and may vary by country.

Prices may change. A change never affects credits you have already bought.

If you want to ask for a refund anyway, ask the store. Apple and Google take the payment, so only they can return it, at their discretion and under their policies. Request it through the store you bought from — in the App, Profile → Purchases & subscriptions opens the right place. We never receive your money directly and cannot issue a refund for a store purchase ourselves, whatever the reason.

If you are in the EEA or UK. You normally have 14 days to withdraw from a purchase of digital content. Because credits are usable immediately, you are asked to agree at the point of purchase that supply begins at once, and you acknowledge that doing so ends the withdrawal right for credits you have used. Any unused credits remain within scope of that right for the 14 days. To exercise it, email support@hybriddev.io.

If a scan fails. If a scan produces no result — the App cannot identify what it is looking at, or a service we depend on is unavailable — the credit is returned automatically. You are only charged for scans that produce a guide.

8. Availability and changes

The App depends on third-party services and may be unavailable, interrupted, or changed at any time. We may add, alter, or remove features. We may introduce usage limits or paid tiers, with notice for any change that affects a paid feature.

9. Termination

You may delete your account at any time from Settings, which permanently removes your account data apart from a one-way hash of your email address, kept so that the one free scan cannot be claimed more than once. Any scans or Pro access left on the account are destroyed with it and are not refunded, so spend them first if you want them. The Privacy Policy explains this in full. We may suspend or terminate your access if you breach these Terms or if we stop offering the App.

10. Disclaimers

The App is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy, or non-infringement, to the fullest extent the law allows.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your reliance on AI-generated content. Our total liability for any claim relating to the App is limited to the greater of the amount you paid us in the twelve months before the claim, or USD 50.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

12. Changes to these Terms

We may update these Terms. If a change is material, we will notify you in the App or by email before it takes effect. Continuing to use the App after a change means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of North Macedonia, without regard to conflict-of-law rules. This does not remove any mandatory consumer protections you have where you live.

14. Contact

Questions about these Terms: support@hybriddev.io.